Pravilnik o vračilih

We want you to be very satisfied with your purchase from Naturecan.

If you have any problems, please get in touch so that we can work with you to fix the errors.

Which items can be returned?

Unwanted items - We offer a fourteen-day "no-dispute" guarantee on all items returned unused and in their original condition and packaging.

Damaged Items - Any damaged items reported within five days of receipt may be returned for a full refund or exchange.

How can I return a product?

Please contact our customer service and we will let you know the next steps.

Our returns address may vary for some products, so please contact us before sending the product.

Are there any fees for returns?

If the product is not damaged, you are responsible for all return shipping costs.

We return damaged items free of charge and you will be informed of the details when you contact us.

How soon will I receive my refund?

After receiving and inspecting your returned product, we will send you an email informing you that we have received your returned product.

Your refund will be processed and the credit will be automatically transferred to your original payment method within 3-5 business days.